I’ve always believed business relationships are more than transactions. To me, every client is a valued partner and friend.
Whenever friends ask moxibustion questions in our community group, even during my lazy days, I muster energy to reply. Recurring questions became blog posts to share knowledge about this traditional therapy.
A friend I met in a moxibustion group impressed me with her persistent knowledge-sharing. Though she rarely used moxibustion herself, she later became my biggest advocate. Last year, she introduced a UK client needing urgent delivery. We cleverly solved the payment issue through a Beijing-based mutual friend, proving trust transcends borders.
New clients often start small, but every package matters. The UK client apologized for ordering little – completely understandable since building a health habit takes time. These exchanges make me realize: genuine connections matter most in business.
Support from friends-turned-clients keeps me motivated. Their trust turns my passion into purpose. After all, business success ultimately lies in human connections.